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Re:amaze Helpdesk & Live Chat

By: The Reamaze Team
Added: April 8, 2021

0

Performance: Re:amaze Helpdesk & Live Chat has a rating of 1/5
Recommendation: Caution! This feature can cause significant slowness.

Description

Note: This plugin is simply to connect the website to the Re:amaze account. There is no set up or support involved on the builder side. After the plugin is installed, the customer must log in and set up preferences in their Re:amaze account. We can help with copy and pasting the widget script, but that is the extend of the support the WDS build team can provide.

This plugin is free, however, the service is not. All subscription and service information can be found on their website at https://www.reamaze.com/

An important thing to be aware of is that any changes done in the widget settings in the Re:amaze account will not automatically transfer over to the website. Every time a change is made to the widget, a new script must be uploaded to the widget tab in the Re:amaze settings in the WordPress dashboard.

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
  • Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
  • Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

THE BEST MULTI-CHANNEL HELPDESK AND LIVE CHAT PLATFORM FOR ECOMMERCE BUSINESSES

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

DETAILED FEATURES

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See recent activity, and customers’ screens
  • See shipping and fulfillment
  • Set order status
  • Process refunds and cancellations
  • Edit customer and order notes

BOOST ENGAGEMENT, CONVERSIONS, AND SALES

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • Minimal coding required
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

REDUCE CUSTOMER SERVICE VOLUME BY 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

PERFECT FOR SELF SERVICE

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

GIVE AGENTS FULL CUSTOMER SERVICE CLARITY

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

CREATE HAPPY CUSTOMERS

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

BETTER TEAMWORK

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

MOBILE APPS AVAILABLE

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

Demo Video

Details & Setup