Help Scout Add-On

Added: December 2, 2020

Customer will need to log into their help scount account via their WordPress site to authenticate the connection.

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Safe to use, minimal to no impact on site performance.


Support your customers and integrate Gravity Forms with Help Scout’s simple to use Help Desk platform. Help Scout is designed for teams that insist on a delightful customer experience.

Seamless Integration

Automatically add subscribers to your email lists when a form is submitted.

Assign To Mailbox

Automatically assign a ticket to a specific mailbox in Help Scout.

Assign To User

Automatically assign a ticket to a specific user in Help Scout.

Customize Ticket Content

Define and customize the content used to create the ticket using merge tags.

Conditional Logic

Create tickets conditionally based on user interaction with your form.


Details & Setup

Supported Plan(s):



Supported Feature requests require a PDF Worksheet be generated using the Functionality Form, and the PDF Worksheet must be added to the project.

Functionality Path:

Premium>Forms>Chat and Help Desk>Help Scout Integration

Related Features: