Details & Setup
Description
Integrate your WordPress forms with Help Scout’s easy-to-use help desk service to provide world-class support to your customers. Accept a customer query on your website through a customer support form, and then filter and manage each submission within Help Scout. Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.
Features:
- Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
- Assign To User – Automatically assign a ticket to a specific user in Help Scout.
- Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
- Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.
When to Use Help Scout Add-On
Use this plugin if specifically requested by a customer who uses Help Scout and wants to use Gravity Forms to integrate with their Help Scout help desk platform.
Related Features:
Functionality Path:
Premium>Forms>Chat and Help Desk>Help Scout IntegrationSupported Feature requests require a PDF Worksheet be generated using the Functionality Form, and the PDF Worksheet must be added to the project.