Integrate your WordPress forms with Help Scout’s easy-to-use help desk service to provide world-class support to your customers. Accept a customer query on your website through a customer support form, and then filter and manage each submission within Help Scout. Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted. Features:
- Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
- Assign To User – Automatically assign a ticket to a specific user in Help Scout.
- Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
- Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.